So, now you know what IP addresses may be being blocked, what can you do with that? That depends on how the IPs are being blocked. Send them the link to the Uptime Robot IP list, and ask them to ensure that the addresses are whitelisted. Uptime Robot has been around for years and is very popular, so I expect the technical support personnel to recognize their name. They should be familiar with external monitoring in general. You can’t fix this problem yourself, so the solution is to contact your hosting provider’s customer support. Your hosting provider may be using an out-of-date list and your new monitor is coming from a location that hasn’t been included. It’s also worth pointing out that Uptime Robot occasionally adds new locations to its official list. Occasionally, hosting providers see regular requests from website monitoring services (this doesn’t just affect Uptime Robot), and incorrectly classifies this traffic as spam. Wordfence) or set up a firewall on your server, then the blacklisting is likely being applied by your hosting provider.
#Net uptime monitor false positives software
If you haven’t installed security software (e.g. Solution 1: Ask Your Hosting Provider To Whitelist Uptime Robot IP Addresses Scroll down to the end of the page and you’ll see a link to the combined list. Fortunately, the Uptime Robot website provides a simple text list on its support page. There are over 130 separate IP addresses that may be used. The main set of IPs are located in Dallas, Texas. Uptime Robot uses a fixed set of IP addresses across various locations throughout the world. So, let’s take a look at where the Uptime Robot requests are coming from. are allowed through these legitimate defenses. The general solution is to ensure that the Uptime Robot IP addresses are whitelisted i.e. The most common reason for false positives is that one or more IP Addresses used by Uptime Robot are being blocked by your hosting provider, or a firewall you have configured on your server, or a security plugin you installed on your website. This location is known as the IP address. Every request comes from a specific location on the internet. When you set up an HTTP(s) monitor, it sends the same request to your web page as your browser sends. Most Common Problem: Uptime Robot Is Blocked If you regularly switch browsers, you’d better clear the cache of one of them to do this check. Either empty the browser cache or switch to a browser you infrequently use. Use A different browser and/or clear its cacheĪt this point, we’re assuming that you have pulled up the target URL in your favorite browser and there seems to be no problem. To see the URL in the Dashboard, expand the settings and open the “Edit” page. This is why it’s good to give very descriptive friendly names to your monitors. If you’re looking at the dashboard details, then the URL is not immediately visible. The URL of the target web page is embedded in the alert message. But you can breathe a sigh of relief that the rest of your website is up and running! So, this is not a false positive – it is a true positive. And one of your admins has deleted the page from WordPress. Perhaps you set up a monitor on a special offer that has since lapsed. You’ve probably set it up on your home page, but sometimes it’s worth adding a monitor on other pages. Remember, your HTTP(s) monitor is on a specific page. Take these steps to identify that the target web page is not unavailable. The terminology is a little odd because there’s nothing vaguely “positive” about problems with your website.īut we’re just describing the monitoring report: it is asserting that the page is in a failed state – this is a positive assertion.ĭon’t overthink it, you’ll get used to the phrase for this event. If that isn’t the case, then the assessment is false: hence a false positive. So, it seems that Uptime Robot is providing a positive assessment that your web page is down.